Support
Customer Support
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After-Sales Support
When receiving the goods, the user should check the item number, packaging specification, quantity, and appearance of the goods according to the delivery packing list, and keep them properly according to the product storage requirements.
Technical Support
Document Control– QA ensures only approved and up-to-date documents are used. All document revisions and manufacturing activities are traceable and documented.
Traceability of raw materials, finished goods, defects
– QA tracks all details - documentation, testing, and movement of all materials used for production. Finished goods are tracked based on production processes. Any production defect can be traced down to date, operator, and equipment used.
FAQ
Alloying and Pressing Our processes include vacuum hot-pressing, and vacuum-arc melting.
Safety Data Sheets (SDS)
Document Control– QA ensures only approved and up-to-date documents are used. All document revisions and manufacturing activities are traceable and documented.
Traceability of raw materials, finished goods, defects
– QA tracks all details - documentation, testing, and movement of all materials used for production. Finished goods are tracked based on production processes. Any production defect can be traced down to date, operator, and equipment used.
Quality & Regulatory
Change of our Immediate Supplier - no disclosure of source
Change to primary manufacturing and/or Repackaging/Downfilling site
Change in test method (non-compendial and those affecting quality document (CofA/CofQ) or label)
Certificates (COA/COO)
Document Control– QA ensures only approved and up-to-date documents are used. All document revisions and manufacturing activities are traceable and documented.
Traceability of raw materials, finished goods, defects
– QA tracks all details - documentation, testing, and movement of all materials used for production. Finished goods are tracked based on production processes. Any production defect can be traced down to date, operator, and equipment used.